On February 28, the Ministry of Electronics and Information Technology launched the Grievance Appellate Committee (GAC) portal in accordance with the IT Rules, 2021, enabling individuals who are dissatisfied with complaints made to social media companies regarding content takedown requests to have their cases heard. 

Users who are unhappy with a decision made by the Grievance Officer of an intermediary, such as Meta or Twitter, can file an appeal or a complaint through the GAC, which is in essence an online conflict resolution mechanism through the new portal https://gac.gov.in. 

Any user aggrieved by a decision of a platform's Grievance Officer can appeal to the grievance appellate panel within 30 days of the receipt of communication from the Grievance Officer.