Payment, Cancellations &  Refund Policy 

1. Orders and Payment

• While placing an order to purchase a product, we collect some personal and transactional data from you such as your name, address, contact information, card information, etc. For details regarding how this data is used by us, you can refer to our Privacy Policy.

• You may pay for the products using credit and debit cards. Cheques, COD, and other such modes of payment are not accepted on our website.

• When you pre-order a product, you simply add the product to your cart and proceed to checkout to complete the transaction. Once your transaction is complete, you will receive your product as soon as our stocks are replenished. An order confirmation will be sent to you once your order is ready to be shipped.

• Publichealthchronicle accepts orders subject to the availability of the product. If, for some reason, the products ordered by you are not available with us, you will be offered a product of similar value or full refund.

• All products are invoiced in INR at the price which is prevailing at the time. We try our best to keep the prices on the site up to date, but in case of any discrepancy, we will contact you to confirm your order at the correct price. In case we are unable to reach you, the order will be cancelled due to incorrect pricing.

• When you order products from our website, you are liable to pay all the costs associated with it such as shipping costs. If the issuer of your credit or debit card refuses to authorize the payment, Publichealthchronicle will cancel your order and contact you regarding setting up an alternative method of payment. We are not responsible for any delays caused due to this.

• Keeping track of your order is your own responsibility.

• Unless of fraudulent or negligent behavior by Publichealthchronicle, we will not be liable for any losses that you face caused as a result of unauthorized access to the personal or transactional information you provide to Publichealthchronicle while placing an order.

• We reserve the right to cancel any order fully or partially which contains more than 2 quantities of the same item.

• Publichealthchronicle reserves the right to limit selected promotional orders to a maximum of 2 units per order.

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 2. Payments we support:

We accept all VISA and MasterCard, both Indian and International. Click on the "BUY" button and select "Pay By Credit Card" on the following page. To use American Express Cards please choose the "Pay by Net banking" option. We also accept general mode of payments including UPI, Paytm, Google Pay, Phone pay

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3. Cancellations, Exchanges, and Refunds

• In case you want to cancel your order, contact Publichealthchronicle’s customer service. We will try our best to help you with your concern, but since we try to get the orders to you expeditiously, it might not be possible to cancel your order if it has already been shipped.

• In case you receive the incorrect product or damaged product, kindly notify our customer service within 72 hours of delivery and we will be happy to send you the correct item. via Whatsapp +91 9540844943

• Publichealthchronicle reserves the right to refuse any refund wherein it is evident that the product has been used.

• All pre-order transactions are not eligible for exchange or refund.

• The customer is entitled for rasing an refund if the order is not delivered within 15 days from the day of payment confirmation.